Solution Manager Help Desk

Interface for the help desk of a third party provider.

Solution manager help desk. Whenever you run into a problem in sap your sap userscan create a support message in solution manager service desk using the help menu. Dear all experts we are comparing sap solution manager help desk with other available exclusive help desk solution like remedy. You can connect an external help desk to your sap solution manager system for example to continue using existing help desks or to use other sap solution manager service desks as external help desks. Step 2 enter short text and message description and click the submit button.

With its built in orchestration engine solutions business manager seamlessly connects human and machine based processes to automate where possible and facilitate stakeholder oversight where desired. To see what the feature packed release of sap solution manager 7 2 sp11 holds on for you take a look at the highlights blog and sp11 what s new presentation. In my company we have diverse landscape one bu using oracle erp other using sap etc we are performing cost benefit a. Forward your emails to helpdesk and convert them into tickets.

Sap solution manager service desk can be integrated into existing help desk applications. By enforcing process coupled with always on auditing solutions business manager facilitates governance lowers risk and ensures compliance. Our sap add on can enrich the support message with all. Furthermore it includes follow up activities like change management and root cause analysis.

3rd party help desk interface in sap solution manager sap solution manager offers a bi directional interface to exchange messages between service desk and third party help desk tools or another sap solution manager. Sap solution manager s itsm integrations. When you create a support message it is directly assigned to the solution manager service desk. Sap solution manager 7 2 sps 11 is out now.

Sap fiori apps 1 0 for sap solution manager sp10 has been released too both are now generally available for all customers and partners. The screenshot shows the service desk homepage. Interacting with customers can be a thorny problem in the age of covid 19 and a good help desk is a key component of the solution. The interface is open there is no preferred partner tool although the partner tool must.

The itsm platform is integrated in all application lifecycle management processes of sap solution manager in any sap business suite solution and could be connected to a non sap help desk application.