Solution Manager Service Desk Configuration Guide

This is the comprehensive guide to the charm and aim functionalities in sap solution manager solman.

Solution manager service desk configuration guide. After you have installed sap solution manager 4 0 client 001 will contain the customizing and master data for the support desk. Hi all i have couple of question regarding solution manager. Find everything you need to work with change management and application incident management the new service desk. But my solution manger server has only the as abap as the software unit whether it is possible to use the service desk by activating the bc set and other required configuration with this server or i need as java or any other unit also for this.

Although this guide was designed for 7 01 many of the configuration steps will still be applicable to newer releases. This document provides information about configuration for the support desk scenario that goes beyond the scope of the configuration guide for sap solution manager 4 0. 9 x installation and administration guide document release date. Hp service manager exchange with sap solution manager software version.

Section 1 basic configuration. How to integrate service desk into the enterprise portal. Incident problem and request management for vars. Sap solution manager 7 2 sps 11 is out now.

Basic configuration of sap solution manager 7 2 on expert guided implementation. This guide was built on solution manager 7 01. The sap solution manager it service management itsm represents an itil compliant and certified management tool supporting the business processes that enable you to run every aspect of your service desk operations from managing service requests incidents and problems based on service level agreements to properly implementing infrastructure changes to eliminate any negative user impact. Sap solution manager verified for itil service lifecycle externally verified in all itil service lifecycle phases best practice configuration available for all 15 processes sap solution manager 7 1 is fully verified for itil v2011 by pink elephant and serview.

To see what the feature packed release of sap solution manager 7 2 sp11 holds on for you take a look at the highlights blog and sp11 what s new presentation. October 2015 software release date. The important concepts instructions for configuration and functionality and expert tips and best practices. Sap solution manager 7 2 var.

Sap fiori apps 1 0 for sap solution manager sp10 has been released too both are now generally available for all customers and partners. 1 i want to use the solution manger service desk.