Solution Manager Service Desk Configuration
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Solution manager service desk configuration. For service desk configuration create a new client 100 and copy the client 001 to new client. If your organisation currently uses sap and requires service desk functionality then solution manager service desk is the ideal solution from both a feature and cost. Configure sap solution manager service desk in 1 day more often than not the solution manager service desk solution is overlooked when looking at service desk software options. Solution manager configuration user solman admin when you configure your solution manager initially you need to create your configuration user user type.
When you are creating a hierarchy for service products in scenario it service management in sap solution manager configuration transaction solman setup in step 2 3 configure automatically activity create hierarchy for service products you get the following error. This document provides information about configuration for the support desk scenario that goes beyond the scope of the configuration guide for sap solution manager 4 0. You will get a prompt message xxxxx successfully created in support desk. Per default this user is called solman admin.
Sap solution manager verified for itil service lifecycle externally verified in all itil service lifecycle phases best practice configuration available for all 15 processes sap solution manager 7 1 is fully verified for itil v2011 by pink elephant and serview. There are lots and lots of activities in sap solution manager configuration many of them mandatory. Sap solution manager 7 2 it service management quick setup. After you have installed sap solution manager 4 0 client 001 will contain the customizing and master data for the support desk.
Sap solution manager 7 2 sps 11 is out now. To see what the feature packed release of sap solution manager 7 2 sp11 holds on for you take a look at the highlights blog and sp11 what s new presentation. Follow rss feed like. When you create a support message it is directly assigned to the solution manager service desk.
Steps to configure service desk activate solution manager services. Step 2 enter short text and message description and click the submit button. When we install solution manager it will create a client eg. Sap solution manager service desk can be integrated into existing help desk applications.
Sap fiori apps 1 0 for sap solution manager sp10 has been released too both are now generally available for all customers and partners. You can use the default user name but you can also use any other user name.
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