Solution Manager Service Desk Transaction

Whenever you run into a problem in sap your sap userscan create a support message in solution manager service desk using the help menu.

Solution manager service desk transaction. You process these support messages centrally in the solution manager service desk. Note 898614 solution manager service desk. Sap solution manager service desk can be integrated into existing help desk applications. Step 2 enter short text and message description and click the submit button.

Whenever you run into a problem in sap your sap userscan create a support message in. N spro sap solution manager img sap solution manager capabilities optional application incident management service desk sla escalations activate sla escalations in transaction dno cust04 set the attribute sla escal active to x 12. Our sap add on can enrich the support message with all relevant information enclosed including information about the sap environment and a shortcut to the problematic transaction. The screenshot shows the service desk homepage.

Central support message management. In the 000 client of your solution manager create a new transport request with the transaction se10 unpack the file piecelist service desk init zip from the attachment to the note. 3rd party help desk interface in sap solution manager sap solution manager offers a bi directional interface to exchange messages between service desk and third party help desk tools or another sap solution manager. Automatic capture of data of the system in which the support message was created.

You will get a prompt message xxxxx successfully created in support desk. And get problem solutions in the service desk. This video shows you how to attach a shortcut to a problematic sap transaction to your service desk tickets. Soapui can be used to perform requests to the different webservices and check what subtle differences might have as an effect.

The interface is open there is no preferred partner tool although the partner tool must. Create a new transport request transaction se09 in the source client 000 of your solution manager system. In transaction srt util i would filter and trace on the web service path to capture incoming requests so i can check what the external service desk system is sending to sap solution manager. But to do that i need some more clarification regarding.

When you create a support message it is directly assigned to the solution manager service desk. I have seen the sap note. Unpack the file piecelist service desk init zip from the attachment to this note.